Information Technology
Services
Information Technology provides a number of services.
| Category | Services Provided |
| User Services | walk-in, phone, and email requests for assistance, first-level troubleshooting, deployment of technicians and student apprentices, issue tracking, software inventory, scheduling of events that require technical assistance, scheduling of equipment reservations; converting files, scanning images, digitizing video and audio; duplication of media, printer support, assistance with telephones; assistance with Windows and Apple desktop/laptop computing issues, software installations, deployment of computers, maintenance of computers, client security, user privileges |
| Audiovisual Systems | training and assistance in the use of technology-enhanced classrooms and audiovisual equipment; troubleshooting support for audiovisual equipment; planning and design of technology-enhanced classrooms |
| Technologies,Training, and Planning | overall deployment of IT staff and resources; establishment of policies, procedures, and priorities; equipment budgeting, purchasing, deployment, and allocations; orientation training; development of online instructional materials; consulting for instructional applications and curricular integration of technology; project planning; consulting for technology-based training, deployment, and budgeting; research, testing, and exploration of new technologies; technology needs assessments |
| Systems and Networking | systems administration and configuration; network topology, infrastructure, and network connectivity; project planning for systems and networking; user access to online resources; account creation and modifications; networked printing |
Please contact us at 4927255 or vcuqit@qatar.vcu.edu regarding your technology needs.